Refund Policy
Last updated: August 11, 2026
This page explains how billing, ad removal, and refund requests are handled for FlutterCraft.
If a payment succeeds and Premium access does not activate, or ads continue to appear after successful payment, contact live chat support right away. We are available 24/7.
1. Overview
FlutterCraft offers a free plan and a Premium subscription. Premium is a digital learning service that includes all unlocked certificates, unlimited AI assistant questions, no ads, and priority support while the subscription is active.
2. Payment and Activation
A successful payment should activate Premium automatically on the same FlutterCraft account across the website and mobile app. If payment succeeds but Premium access does not unlock, ads still appear, or your plan does not sync across devices, contact us through live chat support right away. We are available 24/7 and will investigate the issue.
3. Refund Requests
Because premium is a digital service, refunds are not automatic. We review refund requests case by case and may issue a refund only where required by law, where a technical problem prevents access, or where a charge was made in error. If you believe something went wrong, contact live chat support with your order details. You can also email support@fluttercraft.app, but live chat is the fastest way to get help.
4. Contact
For billing or refund questions, contact us through live chat support. We are available 24/7 and will help review payment, activation, subscription, and refund issues.
We keep billing support simple: if something is wrong, contact live chat support and we will check it.